Chinmay Kids products are sold by authorized sellers only. If for any reason you are unhappy with any product by Chinmay Kids , Please do not hesitate to contact us. We take full ownership and responsibility for the quality of our products and will do our very best to solve your problem quickly and efficiently! It is better use it about 30min after suckling to comfort the baby. Never cleanse it with bleacher and strong washing powder to avoid the baby hypersensitivity